AWSConnectGetMetricDataRequest Class Reference

Inherits from AWSRequest : AWSModel : AWSMTLModel
Declared in AWSConnectModel.h
AWSConnectModel.m

  endTime

The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be later than the StartTime timestamp.

The time range between StartTime and EndTime must be less than 24 hours.

@property (nonatomic, strong) NSDate *endTime

Declared In

AWSConnectModel.h

  filters

A Filters object that contains a list of queue IDs or queue ARNs, up to 100, or a list of Channels to use to filter the metrics returned in the response. Metric data is retrieved only for the resources associated with the IDs, ARNs, or Channels included in the filter. You can use both IDs and ARNs together in a request. Only VOICE is supported for Channel.

To find the ARN for a queue, open the queue you want to use in the Amazon Connect Queue editor. The ARN for the queue is displayed in the address bar as part of the URL. For example, the queue ARN is the set of characters at the end of the URL, after 'id=' such as arn:aws:connect:us-east-1:270923740243:instance/78fb859d-1b7d-44b1-8aa3-12f0835c5855/queue/1d1a4575-9618-40ab-bbeb-81e45795fe61. The queue ID is also included in the URL, and is the string after 'queue/'.

@property (nonatomic, strong) AWSConnectFilters *filters

Declared In

AWSConnectModel.h

  groupings

The grouping applied to the metrics returned. For example, when results are grouped by queueId, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.

The current version supports grouping by Queue

If no Grouping is included in the request, a summary of HistoricalMetrics for all queues is returned.

@property (nonatomic, strong) NSArray<NSString*> *groupings

Declared In

AWSConnectModel.h

  historicalMetrics

A list of HistoricalMetric objects that contain the metrics to retrieve with the request.

A HistoricalMetric object contains: HistoricalMetricName, Statistic, Threshold, and Unit.

You must list each metric to retrieve data for in the request. For each historical metric you include in the request, you must include a Unit and a Statistic.

The following historical metrics are available:

CONTACTS_QUEUED

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CONTACTS_ABANDONED

Unit: COUNT

Statistics: SUM

CONTACTS_CONSULTED

Unit: COUNT

Statistics: SUM

CONTACTS_AGENT_HUNG_UP_FIRST

Unit: COUNT

Statistics: SUM

CONTACTS_HANDLED_INCOMING

Unit: COUNT

Statistics: SUM

CONTACTS_HANDLED_OUTBOUND

Unit: COUNT

Statistics: SUM

CONTACTS_HOLD_ABANDONS

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_IN

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_OUT

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_IN_FROM_QUEUE

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

Unit: COUNT

Statistics: SUM

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

API_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CONTACTS_MISSED

Unit: COUNT

Statistics: SUM

OCCUPANCY

Unit: PERCENT

Statistics: AVG

HANDLE_TIME

Unit: SECONDS

Statistics: AVG

AFTER_CONTACT_WORK_TIME

Unit: SECONDS

Statistics: AVG

QUEUED_TIME

Unit: SECONDS

Statistics: MAX

ABANDON_TIME

Unit: COUNT

Statistics: SUM

QUEUE_ANSWER_TIME

Unit: SECONDS

Statistics: AVG

HOLD_TIME

Unit: SECONDS

Statistics: AVG

INTERACTION_TIME

Unit: SECONDS

Statistics: AVG

INTERACTION_AND_HOLD_TIME

Unit: SECONDS

Statistics: AVG

SERVICE_LEVEL

Unit: PERCENT

Statistics: AVG

Threshold: Only "Less than" comparisons are supported, with the following service level thresholds: 15, 20, 25, 30, 45, 60, 90, 120, 180, 240, 300, 600

@property (nonatomic, strong) NSArray<AWSConnectHistoricalMetric*> *historicalMetrics

Declared In

AWSConnectModel.h

  instanceId

The identifier for your Amazon Connect instance. To find the ID of your instance, open the AWS console and select Amazon Connect. Select the alias of the instance in the Instance alias column. The instance ID is displayed in the Overview section of your instance settings. For example, the instance ID is the set of characters at the end of the instance ARN, after instance/, such as 10a4c4eb-f57e-4d4c-b602-bf39176ced07.

@property (nonatomic, strong) NSString *instanceId

Declared In

AWSConnectModel.h

  maxResults

Indicates the maximum number of results to return per page in the response, between 1-100.

@property (nonatomic, strong) NSNumber *maxResults

Declared In

AWSConnectModel.h

  nextToken

The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

@property (nonatomic, strong) NSString *nextToken

Declared In

AWSConnectModel.h

  startTime

The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.

StartTime cannot be earlier than 24 hours before the time of the request. Historical metrics are available in Amazon Connect only for 24 hours.

@property (nonatomic, strong) NSDate *startTime

Declared In

AWSConnectModel.h