com.amazonaws.services.connect.model

Class HistoricalMetric

java.lang.Object

com.amazonaws.services.connect.model.HistoricalMetric

All Implemented Interfaces:

java.io.Serializable

public class HistoricalMetric
extends java.lang.Object
implements java.io.Serializable

Contains information about a historical metric. For a description of each metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.

See Also:

Serialized Form

Constructor Summary

Constructors

Constructor and Description
HistoricalMetric()

Method Summary

Modifier and Type	Method and Description
boolean	equals(java.lang.Object obj)
java.lang.String	getName() The name of the metric.
java.lang.String	getStatistic() The statistic for the metric.
Threshold	getThreshold() The threshold for the metric, used with service level metrics.
java.lang.String	getUnit() The unit for the metric.
int	hashCode()
void	setName(HistoricalMetricName name) The name of the metric.
void	setName(java.lang.String name) The name of the metric.
void	setStatistic(Statistic statistic) The statistic for the metric.
void	setStatistic(java.lang.String statistic) The statistic for the metric.
void	setThreshold(Threshold threshold) The threshold for the metric, used with service level metrics.
void	setUnit(java.lang.String unit) The unit for the metric.
void	setUnit(Unit unit) The unit for the metric.
java.lang.String	toString() Returns a string representation of this object; useful for testing and debugging.
HistoricalMetric	withName(HistoricalMetricName name) The name of the metric.
HistoricalMetric	withName(java.lang.String name) The name of the metric.
HistoricalMetric	withStatistic(Statistic statistic) The statistic for the metric.
HistoricalMetric	withStatistic(java.lang.String statistic) The statistic for the metric.
HistoricalMetric	withThreshold(Threshold threshold) The threshold for the metric, used with service level metrics.
HistoricalMetric	withUnit(java.lang.String unit) The unit for the metric.
HistoricalMetric	withUnit(Unit unit) The unit for the metric.

Methods inherited from class java.lang.Object

getClass, notify, notifyAll, wait, wait, wait

Constructor Detail

HistoricalMetric

public HistoricalMetric()

Method Detail

getName

public java.lang.String getName()

The name of the metric.

Constraints:
Allowed Values: CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL

Returns:

The name of the metric.

See Also:

HistoricalMetricName

setName

public void setName(java.lang.String name)

The name of the metric.

Constraints:
Allowed Values: CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL

Parameters:

name -

The name of the metric.

See Also:

HistoricalMetricName

withName

public HistoricalMetric withName(java.lang.String name)

The name of the metric.

Returns a reference to this object so that method calls can be chained together.

Constraints:
Allowed Values: CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL

Parameters:

name -

The name of the metric.

Returns:

A reference to this updated object so that method calls can be chained together.

See Also:

HistoricalMetricName

setName

public void setName(HistoricalMetricName name)

The name of the metric.

Constraints:
Allowed Values: CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL

Parameters:

name -

The name of the metric.

See Also:

HistoricalMetricName

withName

public HistoricalMetric withName(HistoricalMetricName name)

The name of the metric.

Returns a reference to this object so that method calls can be chained together.

Constraints:
Allowed Values: CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL

Parameters:

name -

The name of the metric.

Returns:

A reference to this updated object so that method calls can be chained together.

See Also:

HistoricalMetricName

getThreshold

public Threshold getThreshold()

The threshold for the metric, used with service level metrics.

Returns:

The threshold for the metric, used with service level metrics.

setThreshold

public void setThreshold(Threshold threshold)

The threshold for the metric, used with service level metrics.

Parameters:

threshold -

The threshold for the metric, used with service level metrics.

withThreshold

public HistoricalMetric withThreshold(Threshold threshold)

The threshold for the metric, used with service level metrics.

Returns a reference to this object so that method calls can be chained together.

Parameters:

threshold -

The threshold for the metric, used with service level metrics.

Returns:

A reference to this updated object so that method calls can be chained together.

getStatistic

public java.lang.String getStatistic()

The statistic for the metric.

Constraints:
Allowed Values: SUM, MAX, AVG

Returns:

The statistic for the metric.

See Also:

Statistic

setStatistic

public void setStatistic(java.lang.String statistic)

The statistic for the metric.

Constraints:
Allowed Values: SUM, MAX, AVG

Parameters:

statistic -

The statistic for the metric.

See Also:

Statistic

withStatistic

public HistoricalMetric withStatistic(java.lang.String statistic)

The statistic for the metric.

Returns a reference to this object so that method calls can be chained together.

Constraints:
Allowed Values: SUM, MAX, AVG

Parameters:

statistic -

The statistic for the metric.

Returns:

A reference to this updated object so that method calls can be chained together.

See Also:

Statistic

setStatistic

public void setStatistic(Statistic statistic)

The statistic for the metric.

Constraints:
Allowed Values: SUM, MAX, AVG

Parameters:

statistic -

The statistic for the metric.

See Also:

Statistic

withStatistic

public HistoricalMetric withStatistic(Statistic statistic)

The statistic for the metric.

Returns a reference to this object so that method calls can be chained together.

Constraints:
Allowed Values: SUM, MAX, AVG

Parameters:

statistic -

The statistic for the metric.

Returns:

A reference to this updated object so that method calls can be chained together.

See Also:

Statistic

getUnit

public java.lang.String getUnit()

The unit for the metric.

Constraints:
Allowed Values: SECONDS, COUNT, PERCENT

Returns:

The unit for the metric.

See Also:

Unit

setUnit

public void setUnit(java.lang.String unit)

The unit for the metric.

Constraints:
Allowed Values: SECONDS, COUNT, PERCENT

Parameters:

unit -

The unit for the metric.

See Also:

Unit

withUnit

public HistoricalMetric withUnit(java.lang.String unit)

The unit for the metric.

Returns a reference to this object so that method calls can be chained together.

Constraints:
Allowed Values: SECONDS, COUNT, PERCENT

Parameters:

unit -

The unit for the metric.

Returns:

A reference to this updated object so that method calls can be chained together.

See Also:

Unit

setUnit

public void setUnit(Unit unit)

The unit for the metric.

Constraints:
Allowed Values: SECONDS, COUNT, PERCENT

Parameters:

unit -

The unit for the metric.

See Also:

Unit

withUnit

public HistoricalMetric withUnit(Unit unit)

The unit for the metric.

Returns a reference to this object so that method calls can be chained together.

Constraints:
Allowed Values: SECONDS, COUNT, PERCENT

Parameters:

unit -

The unit for the metric.

Returns:

A reference to this updated object so that method calls can be chained together.

See Also:

Unit

toString

public java.lang.String toString()

Returns a string representation of this object; useful for testing and debugging.

Overrides:

toString in class java.lang.Object

Returns:

A string representation of this object.

See Also:

Object.toString()

hashCode

public int hashCode()

Overrides:

hashCode in class java.lang.Object

equals

public boolean equals(java.lang.Object obj)

Overrides:

equals in class java.lang.Object