See: Description
| Class | Description |
|---|---|
| AssociateApprovedOriginRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| AssociateInstanceStorageConfigRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| AssociateInstanceStorageConfigResult | |
| AssociateLambdaFunctionRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| AssociateLexBotRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| AssociateRoutingProfileQueuesRequest |
Associates a set of queues with a routing profile.
|
| AssociateSecurityKeyRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| AssociateSecurityKeyResult | |
| Attribute |
A toggle for an individual feature at the instance level.
|
| ChatMessage |
A chat message.
|
| ContactFlow |
Contains information about a contact flow.
|
| ContactFlowSummary |
Contains summary information about a contact flow.
|
| CreateContactFlowRequest |
Creates a contact flow for the specified Amazon Connect instance.
|
| CreateContactFlowResult | |
| CreateInstanceRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| CreateInstanceResult | |
| CreateIntegrationAssociationRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| CreateIntegrationAssociationResult | |
| CreateQuickConnectRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| CreateQuickConnectResult | |
| CreateRoutingProfileRequest |
Creates a new routing profile.
|
| CreateRoutingProfileResult | |
| CreateUseCaseRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| CreateUseCaseResult | |
| CreateUserHierarchyGroupRequest |
Creates a new user hierarchy group.
|
| CreateUserHierarchyGroupResult | |
| CreateUserRequest |
Creates a user account for the specified Amazon Connect instance.
|
| CreateUserResult | |
| Credentials |
Contains credentials to use for federation.
|
| CurrentMetric |
Contains information about a real-time metric.
|
| CurrentMetricData |
Contains the data for a real-time metric.
|
| CurrentMetricResult |
Contains information about a set of real-time metrics.
|
| DeleteInstanceRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DeleteIntegrationAssociationRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DeleteQuickConnectRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DeleteUseCaseRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DeleteUserHierarchyGroupRequest |
Deletes an existing user hierarchy group.
|
| DeleteUserRequest |
Deletes a user account from the specified Amazon Connect instance.
|
| DescribeContactFlowRequest |
Describes the specified contact flow.
|
| DescribeContactFlowResult | |
| DescribeInstanceAttributeRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DescribeInstanceAttributeResult | |
| DescribeInstanceRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DescribeInstanceResult | |
| DescribeInstanceStorageConfigRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DescribeInstanceStorageConfigResult | |
| DescribeQuickConnectRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DescribeQuickConnectResult | |
| DescribeRoutingProfileRequest |
Describes the specified routing profile.
|
| DescribeRoutingProfileResult | |
| DescribeUserHierarchyGroupRequest |
Describes the specified hierarchy group.
|
| DescribeUserHierarchyGroupResult | |
| DescribeUserHierarchyStructureRequest |
Describes the hierarchy structure of the specified Amazon Connect instance.
|
| DescribeUserHierarchyStructureResult | |
| DescribeUserRequest |
Describes the specified user account.
|
| DescribeUserResult | |
| Dimensions |
Contains information about the dimensions for a set of metrics.
|
| DisassociateApprovedOriginRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DisassociateInstanceStorageConfigRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DisassociateLambdaFunctionRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DisassociateLexBotRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DisassociateRoutingProfileQueuesRequest |
Disassociates a set of queues from a routing profile.
|
| DisassociateSecurityKeyRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| EncryptionConfig |
The encryption configuration.
|
| Filters |
Contains the filter to apply when retrieving metrics.
|
| GetContactAttributesRequest |
Retrieves the contact attributes for the specified contact.
|
| GetContactAttributesResult | |
| GetCurrentMetricDataRequest |
Gets the real-time metric data from the specified Amazon Connect instance.
|
| GetCurrentMetricDataResult | |
| GetFederationTokenRequest |
Retrieves a token for federation.
|
| GetFederationTokenResult | |
| GetMetricDataRequest |
Gets historical metric data from the specified Amazon Connect instance.
|
| GetMetricDataResult | |
| HierarchyGroup |
Contains information about a hierarchy group.
|
| HierarchyGroupSummary |
Contains summary information about a hierarchy group.
|
| HierarchyLevel |
Contains information about a hierarchy level.
|
| HierarchyLevelUpdate |
Contains information about the hierarchy level to update.
|
| HierarchyPath |
Contains information about the levels of a hierarchy group.
|
| HierarchyStructure |
Contains information about a hierarchy structure.
|
| HierarchyStructureUpdate |
Contains information about the level hierarchy to update.
|
| HistoricalMetric |
Contains information about a historical metric.
|
| HistoricalMetricData |
Contains the data for a historical metric.
|
| HistoricalMetricResult |
Contains information about the historical metrics retrieved.
|
| HoursOfOperationSummary |
Contains summary information about hours of operation for a contact center.
|
| Instance |
The Amazon Connect instance.
|
| InstanceStatusReason |
Relevant details why the instance was not successfully created.
|
| InstanceStorageConfig |
The storage configuration for the instance.
|
| InstanceSummary |
Information about the instance.
|
| IntegrationAssociationSummary |
Contains summary information about the associated AppIntegrations.
|
| KinesisFirehoseConfig |
Configuration information of a Kinesis Firehose delivery stream.
|
| KinesisStreamConfig |
Configuration information of a Kinesis data stream.
|
| KinesisVideoStreamConfig |
Configuration information of a Kinesis video stream.
|
| LexBot |
Configuration information of an Amazon Lex bot.
|
| ListApprovedOriginsRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| ListApprovedOriginsResult | |
| ListContactFlowsRequest |
Provides information about the contact flows for the specified Amazon Connect
instance.
|
| ListContactFlowsResult | |
| ListHoursOfOperationsRequest |
Provides information about the hours of operation for the specified Amazon
Connect instance.
|
| ListHoursOfOperationsResult | |
| ListInstanceAttributesRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| ListInstanceAttributesResult | |
| ListInstancesRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| ListInstancesResult | |
| ListInstanceStorageConfigsRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| ListInstanceStorageConfigsResult | |
| ListIntegrationAssociationsRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| ListIntegrationAssociationsResult | |
| ListLambdaFunctionsRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| ListLambdaFunctionsResult | |
| ListLexBotsRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| ListLexBotsResult | |
| ListPhoneNumbersRequest |
Provides information about the phone numbers for the specified Amazon Connect
instance.
|
| ListPhoneNumbersResult | |
| ListPromptsRequest |
Provides information about the prompts for the specified Amazon Connect
instance.
|
| ListPromptsResult | |
| ListQueuesRequest |
Provides information about the queues for the specified Amazon Connect
instance.
|
| ListQueuesResult | |
| ListQuickConnectsRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| ListQuickConnectsResult | |
| ListRoutingProfileQueuesRequest |
List the queues associated with a routing profile.
|
| ListRoutingProfileQueuesResult | |
| ListRoutingProfilesRequest |
Provides summary information about the routing profiles for the specified
Amazon Connect instance.
|
| ListRoutingProfilesResult | |
| ListSecurityKeysRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| ListSecurityKeysResult | |
| ListSecurityProfilesRequest |
Provides summary information about the security profiles for the specified
Amazon Connect instance.
|
| ListSecurityProfilesResult | |
| ListTagsForResourceRequest |
Lists the tags for the specified resource.
|
| ListTagsForResourceResult | |
| ListUseCasesRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| ListUseCasesResult | |
| ListUserHierarchyGroupsRequest |
Provides summary information about the hierarchy groups for the specified
Amazon Connect instance.
|
| ListUserHierarchyGroupsResult | |
| ListUsersRequest |
Provides summary information about the users for the specified Amazon Connect
instance.
|
| ListUsersResult | |
| MediaConcurrency |
Contains information about which channels are supported, and how many
contacts an agent can have on a channel simultaneously.
|
| ParticipantDetails |
The customer's details.
|
| PhoneNumberQuickConnectConfig |
Contains information about a phone number for a quick connect.
|
| PhoneNumberSummary |
Contains summary information about a phone number for a contact center.
|
| ProblemDetail |
Information about a problem detail.
|
| PromptSummary |
Contains information about the prompt.
|
| QueueQuickConnectConfig |
Contains information about a queue for a quick connect.
|
| QueueReference |
Contains information about a queue resource for which metrics are returned.
|
| QueueSummary |
Contains summary information about a queue.
|
| QuickConnect |
Contains information about a quick connect.
|
| QuickConnectConfig |
Contains configuration settings for a quick connect.
|
| QuickConnectSummary |
Contains summary information about a quick connect.
|
| Reference |
A link that an agent selects to complete a given task.
|
| ResumeContactRecordingRequest |
When a contact is being recorded, and the recording has been suspended using
SuspendContactRecording, this API resumes recording the call.
|
| ResumeContactRecordingResult | |
| RoutingProfile |
Contains information about a routing profile.
|
| RoutingProfileQueueConfig |
Contains information about the queue and channel for which priority and delay
can be set.
|
| RoutingProfileQueueConfigSummary |
Contains summary information about a routing profile queue.
|
| RoutingProfileQueueReference |
Contains the channel and queue identifier for a routing profile.
|
| RoutingProfileSummary |
Contains summary information about a routing profile.
|
| S3Config |
Information about the S3 storage type.
|
| SecurityKey |
Configuration information of the security key.
|
| SecurityProfileSummary |
Contains information about a security profile.
|
| StartChatContactRequest |
Initiates a contact flow to start a new chat for the customer.
|
| StartChatContactResult | |
| StartContactRecordingRequest |
This API starts recording the contact when the agent joins the call.
|
| StartContactRecordingResult | |
| StartOutboundVoiceContactRequest |
This API places an outbound call to a contact, and then initiates the contact
flow.
|
| StartOutboundVoiceContactResult | |
| StartTaskContactRequest |
Initiates a contact flow to start a new task.
|
| StartTaskContactResult | |
| StopContactRecordingRequest |
When a contact is being recorded, this API stops recording the call.
|
| StopContactRecordingResult | |
| StopContactRequest |
Ends the specified contact.
|
| StopContactResult | |
| SuspendContactRecordingRequest |
When a contact is being recorded, this API suspends recording the call.
|
| SuspendContactRecordingResult | |
| TagResourceRequest |
Adds the specified tags to the specified resource.
|
| Threshold |
Contains information about the threshold for service level metrics.
|
| UntagResourceRequest |
Removes the specified tags from the specified resource.
|
| UpdateContactAttributesRequest |
Creates or updates the contact attributes associated with the specified
contact.
|
| UpdateContactAttributesResult | |
| UpdateContactFlowContentRequest |
Updates the specified contact flow.
|
| UpdateContactFlowNameRequest |
The name of the contact flow.
|
| UpdateInstanceAttributeRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| UpdateInstanceStorageConfigRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| UpdateQuickConnectConfigRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| UpdateQuickConnectNameRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| UpdateRoutingProfileConcurrencyRequest |
Updates the channels that agents can handle in the Contact Control Panel
(CCP) for a routing profile.
|
| UpdateRoutingProfileDefaultOutboundQueueRequest |
Updates the default outbound queue of a routing profile.
|
| UpdateRoutingProfileNameRequest |
Updates the name and description of a routing profile.
|
| UpdateRoutingProfileQueuesRequest |
Updates the properties associated with a set of queues for a routing profile.
|
| UpdateUserHierarchyGroupNameRequest |
Updates the name of the user hierarchy group.
|
| UpdateUserHierarchyRequest |
Assigns the specified hierarchy group to the specified user.
|
| UpdateUserHierarchyStructureRequest |
Updates the user hierarchy structure: add, remove, and rename user hierarchy
levels.
|
| UpdateUserIdentityInfoRequest |
Updates the identity information for the specified user.
|
| UpdateUserPhoneConfigRequest |
Updates the phone configuration settings for the specified user.
|
| UpdateUserRoutingProfileRequest |
Assigns the specified routing profile to the specified user.
|
| UpdateUserSecurityProfilesRequest |
Assigns the specified security profiles to the specified user.
|
| UseCase |
Contains the use case.
|
| User |
Contains information about a user account for a Amazon Connect instance.
|
| UserIdentityInfo |
Contains information about the identity of a user.
|
| UserPhoneConfig |
Contains information about the phone configuration settings for a user.
|
| UserQuickConnectConfig |
Contains information about the quick connect configuration settings for a
user.
|
| UserSummary |
Contains summary information about a user.
|
| VoiceRecordingConfiguration |
Contains information about the recording configuration settings.
|
| Enum | Description |
|---|---|
| Channel |
Channel
|
| Comparison |
Comparison
|
| ContactFlowType |
Contact Flow Type
|
| CurrentMetricName |
The current metric names.
|
| DirectoryType |
Directory Type
|
| EncryptionType |
Encryption Type
|
| Grouping |
Grouping
|
| HistoricalMetricName |
The historical metric names.
|
| InstanceAttributeType |
Instance Attribute Type
|
| InstanceStatus |
Instance Status
|
| InstanceStorageResourceType |
Instance Storage Resource Type
|
| IntegrationType |
Integration Type
|
| PhoneNumberCountryCode |
Phone Number Country Code
|
| PhoneNumberType |
Phone Number Type
|
| PhoneType |
Phone Type
|
| QueueType |
Queue Type
|
| QuickConnectType |
Quick Connect Type
|
| ReferenceType |
Reference Type
|
| SourceType |
Source Type
|
| Statistic |
Statistic
|
| StorageType |
Storage Type
|
| Unit |
Unit
|
| UseCaseType |
Use Case Type
|
| VoiceRecordingTrack |
Voice Recording Track
|
| Exception | Description |
|---|---|
| ContactFlowNotPublishedException |
The contact flow has not been published.
|
| ContactNotFoundException |
The contact with the specified ID is not active or does not exist.
|
| DestinationNotAllowedException |
Outbound calls to the destination number are not allowed.
|
| DuplicateResourceException |
A resource with the specified name already exists.
|
| InternalServiceException |
Request processing failed due to an error or failure with the service.
|
| InvalidContactFlowException |
The contact flow is not valid.
|
| InvalidParameterException |
One or more of the specified parameters are not valid.
|
| InvalidRequestException |
The request is not valid.
|
| LimitExceededException |
The allowed limit for the resource has been exceeded.
|
| OutboundContactNotPermittedException |
The contact is not permitted.
|
| ResourceConflictException |
A resource already has that name.
|
| ResourceInUseException |
That resource is already in use.
|
| ResourceNotFoundException |
The specified resource was not found.
|
| ServiceQuotaExceededException |
The service quota has been exceeded.
|
| ThrottlingException |
The throttling limit has been exceeded.
|
| UserNotFoundException |
No user with the specified credentials was found in the Amazon Connect
instance.
|
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