com.amazonaws.services.connect.model

Class UpdateContactAttributesRequest

java.lang.Object

com.amazonaws.AmazonWebServiceRequest

com.amazonaws.services.connect.model.UpdateContactAttributesRequest

All Implemented Interfaces:

java.io.Serializable, java.lang.Cloneable

public class UpdateContactAttributesRequest
extends AmazonWebServiceRequest
implements java.io.Serializable

Creates or updates the contact attributes associated with the specified contact.

You can add or update attributes for both ongoing and completed contacts. For example, you can update the customer's name or the reason the customer called while the call is active, or add notes about steps that the agent took during the call that are displayed to the next agent that takes the call. You can also update attributes for a contact using data from your CRM application and save the data with the contact in Amazon Connect. You could also flag calls for additional analysis, such as legal review or identifying abusive callers.

Contact attributes are available in Amazon Connect for 24 months, and are then deleted.

Important: You cannot use the operation to update attributes for contacts that occurred prior to the release of the API, September 12, 2018. You can update attributes only for contacts that started after the release of the API. If you attempt to update attributes for a contact that occurred prior to the release of the API, a 400 error is returned. This applies also to queued callbacks that were initiated prior to the release of the API but are still active in your instance.

See Also:

Serialized Form

Constructor Summary

Constructors

Constructor and Description
UpdateContactAttributesRequest()

Method Summary

Modifier and Type	Method and Description
UpdateContactAttributesRequest	addAttributesEntry(java.lang.String key, java.lang.String value) The Amazon Connect attributes.
UpdateContactAttributesRequest	clearAttributesEntries() Removes all the entries added into Attributes.
boolean	equals(java.lang.Object obj)
java.util.Map<java.lang.String,java.lang.String>	getAttributes() The Amazon Connect attributes.
java.lang.String	getInitialContactId() The identifier of the contact.
java.lang.String	getInstanceId() The identifier of the Amazon Connect instance.
int	hashCode()
void	setAttributes(java.util.Map<java.lang.String,java.lang.String> attributes) The Amazon Connect attributes.
void	setInitialContactId(java.lang.String initialContactId) The identifier of the contact.
void	setInstanceId(java.lang.String instanceId) The identifier of the Amazon Connect instance.
java.lang.String	toString() Returns a string representation of this object; useful for testing and debugging.
UpdateContactAttributesRequest	withAttributes(java.util.Map<java.lang.String,java.lang.String> attributes) The Amazon Connect attributes.
UpdateContactAttributesRequest	withInitialContactId(java.lang.String initialContactId) The identifier of the contact.
UpdateContactAttributesRequest	withInstanceId(java.lang.String instanceId) The identifier of the Amazon Connect instance.

Methods inherited from class com.amazonaws.AmazonWebServiceRequest

clone, getCloneRoot, getCloneSource, getGeneralProgressListener, getRequestClientOptions, getRequestCredentials, getRequestMetricCollector, setGeneralProgressListener, setRequestCredentials, setRequestMetricCollector, withGeneralProgressListener, withRequestMetricCollector

Methods inherited from class java.lang.Object

getClass, notify, notifyAll, wait, wait, wait

Constructor Detail

UpdateContactAttributesRequest

public UpdateContactAttributesRequest()

Method Detail

getInitialContactId

public java.lang.String getInitialContactId()

The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.

Constraints:
Length: 1 - 256

Returns:

The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.

setInitialContactId

public void setInitialContactId(java.lang.String initialContactId)

The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.

Constraints:
Length: 1 - 256

Parameters:

initialContactId -

The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.

withInitialContactId

public UpdateContactAttributesRequest withInitialContactId(java.lang.String initialContactId)

The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.

Returns a reference to this object so that method calls can be chained together.

Constraints:
Length: 1 - 256

Parameters:

initialContactId -

The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.

Returns:

A reference to this updated object so that method calls can be chained together.

getInstanceId

public java.lang.String getInstanceId()

The identifier of the Amazon Connect instance.

Constraints:
Length: 1 - 100

Returns:

The identifier of the Amazon Connect instance.

setInstanceId

public void setInstanceId(java.lang.String instanceId)

The identifier of the Amazon Connect instance.

Constraints:
Length: 1 - 100

Parameters:

instanceId -

The identifier of the Amazon Connect instance.

withInstanceId

public UpdateContactAttributesRequest withInstanceId(java.lang.String instanceId)

The identifier of the Amazon Connect instance.

Returns a reference to this object so that method calls can be chained together.

Constraints:
Length: 1 - 100

Parameters:

instanceId -

The identifier of the Amazon Connect instance.

Returns:

A reference to this updated object so that method calls can be chained together.

getAttributes

public java.util.Map<java.lang.String,java.lang.String> getAttributes()

The Amazon Connect attributes. These attributes can be accessed in contact flows just like any other contact attributes.

You can have up to 32,768 UTF-8 bytes across all attributes for a contact. Attribute keys can include only alphanumeric, dash, and underscore characters.

Returns:

The Amazon Connect attributes. These attributes can be accessed in contact flows just like any other contact attributes.

You can have up to 32,768 UTF-8 bytes across all attributes for a contact. Attribute keys can include only alphanumeric, dash, and underscore characters.

setAttributes

public void setAttributes(java.util.Map<java.lang.String,java.lang.String> attributes)

The Amazon Connect attributes. These attributes can be accessed in contact flows just like any other contact attributes.

You can have up to 32,768 UTF-8 bytes across all attributes for a contact. Attribute keys can include only alphanumeric, dash, and underscore characters.

Parameters:

attributes -

The Amazon Connect attributes. These attributes can be accessed in contact flows just like any other contact attributes.

You can have up to 32,768 UTF-8 bytes across all attributes for a contact. Attribute keys can include only alphanumeric, dash, and underscore characters.

withAttributes

public UpdateContactAttributesRequest withAttributes(java.util.Map<java.lang.String,java.lang.String> attributes)

The Amazon Connect attributes. These attributes can be accessed in contact flows just like any other contact attributes.

You can have up to 32,768 UTF-8 bytes across all attributes for a contact. Attribute keys can include only alphanumeric, dash, and underscore characters.

Returns a reference to this object so that method calls can be chained together.

Parameters:

attributes -

The Amazon Connect attributes. These attributes can be accessed in contact flows just like any other contact attributes.

You can have up to 32,768 UTF-8 bytes across all attributes for a contact. Attribute keys can include only alphanumeric, dash, and underscore characters.

Returns:

A reference to this updated object so that method calls can be chained together.

addAttributesEntry

public UpdateContactAttributesRequest addAttributesEntry(java.lang.String key,
                                                         java.lang.String value)

The Amazon Connect attributes. These attributes can be accessed in contact flows just like any other contact attributes.

You can have up to 32,768 UTF-8 bytes across all attributes for a contact. Attribute keys can include only alphanumeric, dash, and underscore characters.

The method adds a new key-value pair into Attributes parameter, and returns a reference to this object so that method calls can be chained together.

Parameters:

key - The key of the entry to be added into Attributes.

value - The corresponding value of the entry to be added into Attributes.

Returns:

A reference to this updated object so that method calls can be chained together.

clearAttributesEntries

public UpdateContactAttributesRequest clearAttributesEntries()

Removes all the entries added into Attributes.

Returns a reference to this object so that method calls can be chained together.

toString

public java.lang.String toString()

Returns a string representation of this object; useful for testing and debugging.

Overrides:

toString in class java.lang.Object

Returns:

A string representation of this object.

See Also:

Object.toString()

hashCode

public int hashCode()

Overrides:

hashCode in class java.lang.Object

equals

public boolean equals(java.lang.Object obj)

Overrides:

equals in class java.lang.Object