AWSConnectContact

Objective-C

@interface AWSConnectContact

Swift

class AWSConnectContact

Contains information about a contact.

  • Information about the agent who accepted the contact.

    Declaration

    Objective-C

    @property (nonatomic, strong) AWSConnectAgentInfo *_Nullable agentInfo;

    Swift

    var agentInfo: AWSConnectAgentInfo? { get set }

  • Indicates how an outbound campaign call is actually disposed if the contact is connected to Amazon Connect.

    Declaration

    Objective-C

    @property (nonatomic) AWSConnectAnsweringMachineDetectionStatus answeringMachineDetectionStatus;

    Swift

    var answeringMachineDetectionStatus: AWSConnectAnsweringMachineDetectionStatus { get set }
  • arn

    The Amazon Resource Name (ARN) for the contact.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSString *_Nullable arn;

    Swift

    var arn: String? { get set }

  • Information associated with a campaign.

    Declaration

    Objective-C

    @property (nonatomic, strong) AWSConnectCampaign *_Nullable campaign;

    Swift

    var campaign: AWSConnectCampaign? { get set }

  • How the contact reached your contact center.

    Declaration

    Objective-C

    @property (nonatomic) AWSConnectChannel channel;

    Swift

    var channel: AWSConnectChannel { get set }

  • The timestamp when customer endpoint connected to Amazon Connect.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSDate *_Nullable connectedToSystemTimestamp;

    Swift

    var connectedToSystemTimestamp: Date? { get set }

  • Information about the Customer on the contact.

    Declaration

    Objective-C

    @property (nonatomic, strong) AWSConnectCustomer *_Nullable customer;

    Swift

    var customer: AWSConnectCustomer? { get set }

  • Information about customer’s voice activity.

    Declaration

    Objective-C

    @property (nonatomic, strong) AWSConnectCustomerVoiceActivity *_Nullable customerVoiceActivity;

    Swift

    var customerVoiceActivity: AWSConnectCustomerVoiceActivity? { get set }

  • The description of the contact.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSString *_Nullable detail;

    Swift

    var detail: String? { get set }

  • Information about the call disconnect experience.

    Declaration

    Objective-C

    @property (nonatomic, strong) AWSConnectDisconnectDetails *_Nullable disconnectDetails;

    Swift

    var disconnectDetails: AWSConnectDisconnectDetails? { get set }

  • The timestamp when the customer endpoint disconnected from Amazon Connect.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSDate *_Nullable disconnectTimestamp;

    Swift

    var disconnectTimestamp: Date? { get set }

  • The identifier for the contact.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSString *_Nullable identifier;

    Swift

    var identifier: String? { get set }

  • If this contact is related to other contacts, this is the ID of the initial contact.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSString *_Nullable initialContactId;

    Swift

    var initialContactId: String? { get set }

  • Indicates how the contact was initiated.

    Declaration

    Objective-C

    @property (nonatomic) AWSConnectContactInitiationMethod initiationMethod;

    Swift

    var initiationMethod: AWSConnectContactInitiationMethod { get set }

  • The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSDate *_Nullable initiationTimestamp;

    Swift

    var initiationTimestamp: Date? { get set }

  • The timestamp when the contact was last paused.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSDate *_Nullable lastPausedTimestamp;

    Swift

    var lastPausedTimestamp: Date? { get set }

  • The timestamp when the contact was last resumed.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSDate *_Nullable lastResumedTimestamp;

    Swift

    var lastResumedTimestamp: Date? { get set }

  • The timestamp when contact was last updated.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSDate *_Nullable lastUpdateTimestamp;

    Swift

    var lastUpdateTimestamp: Date? { get set }

  • The name of the contact.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSString *_Nullable name;

    Swift

    var name: String? { get set }

  • If this contact is not the first contact, this is the ID of the previous contact.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSString *_Nullable previousContactId;

    Swift

    var previousContactId: String? { get set }

  • Information about the quality of the participant’s media connection.

    Declaration

    Objective-C

    @property (nonatomic, strong) AWSConnectQualityMetrics *_Nullable qualityMetrics;

    Swift

    var qualityMetrics: AWSConnectQualityMetrics? { get set }

  • If this contact was queued, this contains information about the queue.

    Declaration

    Objective-C

    @property (nonatomic, strong) AWSConnectQueueInfo *_Nullable queueInfo;

    Swift

    var queueInfo: AWSConnectQueueInfo? { get set }

  • An integer that represents the queue priority to be applied to the contact (lower priorities are routed preferentially). Cannot be specified if the QueueTimeAdjustmentSeconds is specified. Must be statically defined, must be larger than zero, and a valid integer value. Default Value is 5.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSNumber *_Nullable queuePriority;

    Swift

    var queuePriority: NSNumber? { get set }

  • An integer that represents the queue time adjust to be applied to the contact, in seconds (longer / larger queue time are routed preferentially). Cannot be specified if the QueuePriority is specified. Must be statically defined and a valid integer value.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSNumber *_Nullable queueTimeAdjustmentSeconds;

    Swift

    var queueTimeAdjustmentSeconds: NSNumber? { get set }

  • The contactId that is related to this contact.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSString *_Nullable relatedContactId;

    Swift

    var relatedContactId: String? { get set }

  • Latest routing criteria on the contact.

    Declaration

    Objective-C

    @property (nonatomic, strong) AWSConnectRoutingCriteria *_Nullable routingCriteria;

    Swift

    var routingCriteria: AWSConnectRoutingCriteria? { get set }

  • The timestamp, in Unix epoch time format, at which to start running the inbound flow.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSDate *_Nullable scheduledTimestamp;

    Swift

    var scheduledTimestamp: Date? { get set }

  • A set of system defined key-value pairs stored on individual contact segments using an attribute map. The attributes are standard Amazon Connect attributes and can be accessed in flows. Attribute keys can include only alphanumeric, -, and _ characters. This field can be used to show channel subtype. For example, connect:Guide or connect:SMS.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSDictionary<NSString *, AWSConnectSegmentAttributeValue *> *_Nullable segmentAttributes;

    Swift

    var segmentAttributes: [String : AWSConnectSegmentAttributeValue]? { get set }

  • Tags associated with the contact. This contains both Amazon Web Services generated and user-defined tags.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSDictionary<NSString *, NSString *> *_Nullable tags;

    Swift

    var tags: [String : String]? { get set }

  • Total pause count for a contact.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSNumber *_Nullable totalPauseCount;

    Swift

    var totalPauseCount: NSNumber? { get set }

  • Total pause duration for a contact in seconds.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSNumber *_Nullable totalPauseDurationInSeconds;

    Swift

    var totalPauseDurationInSeconds: NSNumber? { get set }

  • Information about Amazon Connect Wisdom.

    Declaration

    Objective-C

    @property (nonatomic, strong) AWSConnectWisdomInfo *_Nullable wisdomInfo;

    Swift

    var wisdomInfo: AWSConnectWisdomInfo? { get set }