AWSConnectContact
Objective-C
@interface AWSConnectContact
Swift
class AWSConnectContact
Contains information about a contact.
-
Information about the agent who accepted the contact.
Declaration
Objective-C
@property (nonatomic, strong) AWSConnectAgentInfo *_Nullable agentInfo;
Swift
var agentInfo: AWSConnectAgentInfo? { get set }
-
The Amazon Resource Name (ARN) for the contact.
Declaration
Objective-C
@property (nonatomic, strong) NSString *_Nullable arn;
Swift
var arn: String? { get set }
-
How the contact reached your contact center.
Declaration
Objective-C
@property (nonatomic) AWSConnectChannel channel;
Swift
var channel: AWSConnectChannel { get set }
-
The description of the contact.
Declaration
Objective-C
@property (nonatomic, strong) NSString *_Nullable detail;
Swift
var detail: String? { get set }
-
The timestamp when the customer endpoint disconnected from Amazon Connect.
Declaration
Objective-C
@property (nonatomic, strong) NSDate *_Nullable disconnectTimestamp;
Swift
var disconnectTimestamp: Date? { get set }
-
The identifier for the contact.
Declaration
Objective-C
@property (nonatomic, strong) NSString *_Nullable identifier;
Swift
var identifier: String? { get set }
-
If this contact is related to other contacts, this is the ID of the initial contact.
Declaration
Objective-C
@property (nonatomic, strong) NSString *_Nullable initialContactId;
Swift
var initialContactId: String? { get set }
-
Indicates how the contact was initiated.
Declaration
Objective-C
@property (nonatomic) AWSConnectContactInitiationMethod initiationMethod;
Swift
var initiationMethod: AWSConnectContactInitiationMethod { get set }
-
The date and time this contact was initiated, in UTC time. For
INBOUND
, this is when the contact arrived. ForOUTBOUND
, this is when the agent began dialing. ForCALLBACK
, this is when the callback contact was created. ForTRANSFER
andQUEUE_TRANSFER
, this is when the transfer was initiated. ForAPI
, this is when the request arrived. ForEXTERNAL_OUTBOUND
, this is when the agent started dialing the external participant. ForMONITOR
, this is when the supervisor started listening to a contact.Declaration
Objective-C
@property (nonatomic, strong) NSDate *_Nullable initiationTimestamp;
Swift
var initiationTimestamp: Date? { get set }
-
The timestamp when the contact was last paused.
Declaration
Objective-C
@property (nonatomic, strong) NSDate *_Nullable lastPausedTimestamp;
Swift
var lastPausedTimestamp: Date? { get set }
-
The timestamp when the contact was last resumed.
Declaration
Objective-C
@property (nonatomic, strong) NSDate *_Nullable lastResumedTimestamp;
Swift
var lastResumedTimestamp: Date? { get set }
-
The timestamp when contact was last updated.
Declaration
Objective-C
@property (nonatomic, strong) NSDate *_Nullable lastUpdateTimestamp;
Swift
var lastUpdateTimestamp: Date? { get set }
-
The name of the contact.
Declaration
Objective-C
@property (nonatomic, strong) NSString *_Nullable name;
Swift
var name: String? { get set }
-
If this contact is not the first contact, this is the ID of the previous contact.
Declaration
Objective-C
@property (nonatomic, strong) NSString *_Nullable previousContactId;
Swift
var previousContactId: String? { get set }
-
If this contact was queued, this contains information about the queue.
Declaration
Objective-C
@property (nonatomic, strong) AWSConnectQueueInfo *_Nullable queueInfo;
Swift
var queueInfo: AWSConnectQueueInfo? { get set }
-
An integer that represents the queue priority to be applied to the contact (lower priorities are routed preferentially). Cannot be specified if the QueueTimeAdjustmentSeconds is specified. Must be statically defined, must be larger than zero, and a valid integer value. Default Value is 5.
Declaration
Objective-C
@property (nonatomic, strong) NSNumber *_Nullable queuePriority;
Swift
var queuePriority: NSNumber? { get set }
-
An integer that represents the queue time adjust to be applied to the contact, in seconds (longer / larger queue time are routed preferentially). Cannot be specified if the QueuePriority is specified. Must be statically defined and a valid integer value.
Declaration
Objective-C
@property (nonatomic, strong) NSNumber *_Nullable queueTimeAdjustmentSeconds;
Swift
var queueTimeAdjustmentSeconds: NSNumber? { get set }
-
The contactId that is related to this contact.
Declaration
Objective-C
@property (nonatomic, strong) NSString *_Nullable relatedContactId;
Swift
var relatedContactId: String? { get set }
-
The timestamp, in Unix epoch time format, at which to start running the inbound flow.
Declaration
Objective-C
@property (nonatomic, strong) NSDate *_Nullable scheduledTimestamp;
Swift
var scheduledTimestamp: Date? { get set }
-
Tags associated with the contact. This contains both Amazon Web Services generated and user-defined tags.
Declaration
Objective-C
@property (nonatomic, strong) NSDictionary<NSString *, NSString *> *_Nullable tags;
Swift
var tags: [String : String]? { get set }
-
Total pause count for a contact.
Declaration
Objective-C
@property (nonatomic, strong) NSNumber *_Nullable totalPauseCount;
Swift
var totalPauseCount: NSNumber? { get set }
-
Total pause duration for a contact in seconds.
Declaration
Objective-C
@property (nonatomic, strong) NSNumber *_Nullable totalPauseDurationInSeconds;
Swift
var totalPauseDurationInSeconds: NSNumber? { get set }
-
Information about Amazon Connect Wisdom.
Declaration
Objective-C
@property (nonatomic, strong) AWSConnectWisdomInfo *_Nullable wisdomInfo;
Swift
var wisdomInfo: AWSConnectWisdomInfo? { get set }