AWSConnectContact

Objective-C

@interface AWSConnectContact

Swift

class AWSConnectContact

Contains information about a contact.

  • Information about the agent who accepted the contact.

    Declaration

    Objective-C

    @property (nonatomic, strong) AWSConnectAgentInfo *_Nullable agentInfo;

    Swift

    var agentInfo: AWSConnectAgentInfo? { get set }
  • arn

    The Amazon Resource Name (ARN) for the contact.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSString *_Nullable arn;

    Swift

    var arn: String? { get set }

  • How the contact reached your contact center.

    Declaration

    Objective-C

    @property (nonatomic) AWSConnectChannel channel;

    Swift

    var channel: AWSConnectChannel { get set }

  • The description of the contact.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSString *_Nullable detail;

    Swift

    var detail: String? { get set }

  • The timestamp when the customer endpoint disconnected from Amazon Connect.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSDate *_Nullable disconnectTimestamp;

    Swift

    var disconnectTimestamp: Date? { get set }

  • The identifier for the contact.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSString *_Nullable identifier;

    Swift

    var identifier: String? { get set }

  • If this contact is related to other contacts, this is the ID of the initial contact.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSString *_Nullable initialContactId;

    Swift

    var initialContactId: String? { get set }

  • Indicates how the contact was initiated.

    Declaration

    Objective-C

    @property (nonatomic) AWSConnectContactInitiationMethod initiationMethod;

    Swift

    var initiationMethod: AWSConnectContactInitiationMethod { get set }

  • The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSDate *_Nullable initiationTimestamp;

    Swift

    var initiationTimestamp: Date? { get set }

  • The timestamp when contact was last updated.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSDate *_Nullable lastUpdateTimestamp;

    Swift

    var lastUpdateTimestamp: Date? { get set }

  • The name of the contact.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSString *_Nullable name;

    Swift

    var name: String? { get set }

  • If this contact is not the first contact, this is the ID of the previous contact.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSString *_Nullable previousContactId;

    Swift

    var previousContactId: String? { get set }

  • If this contact was queued, this contains information about the queue.

    Declaration

    Objective-C

    @property (nonatomic, strong) AWSConnectQueueInfo *_Nullable queueInfo;

    Swift

    var queueInfo: AWSConnectQueueInfo? { get set }

  • The contactId that is related to this contact.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSString *_Nullable relatedContactId;

    Swift

    var relatedContactId: String? { get set }

  • The timestamp, in Unix epoch time format, at which to start running the inbound flow.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSDate *_Nullable scheduledTimestamp;

    Swift

    var scheduledTimestamp: Date? { get set }

  • Information about Amazon Connect Wisdom.

    Declaration

    Objective-C

    @property (nonatomic, strong) AWSConnectWisdomInfo *_Nullable wisdomInfo;

    Swift

    var wisdomInfo: AWSConnectWisdomInfo? { get set }