AWSConnectMetricFilterV2

Objective-C

@interface AWSConnectMetricFilterV2

Swift

class AWSConnectMetricFilterV2

Contains information about the filter used when retrieving metrics. MetricFiltersV2 can be used on the following metrics: AVG_AGENT_CONNECTING_TIME, CONTACTS_CREATED, CONTACTS_HANDLED, SUM_CONTACTS_DISCONNECTED.

  • The key to use for filtering data.

    Valid metric filter keys: INITIATION_METHOD, DISCONNECT_REASON. These are the same values as the InitiationMethod and DisconnectReason in the contact record. For more information, see ContactTraceRecord in the Amazon Connect Administrator’s Guide.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSString *_Nullable metricFilterKey;

    Swift

    var metricFilterKey: String? { get set }

  • The values to use for filtering data.

    Valid metric filter values for INITIATION_METHOD: INBOUND | OUTBOUND | TRANSFER | QUEUE_TRANSFER | CALLBACK | API

    Valid metric filter values for DISCONNECT_REASON: CUSTOMER_DISCONNECT | AGENT_DISCONNECT | THIRD_PARTY_DISCONNECT | TELECOM_PROBLEM | BARGED | CONTACT_FLOW_DISCONNECT | OTHER | EXPIRED | API

    Declaration

    Objective-C

    @property (nonatomic, strong) NSArray<NSString *> *_Nullable metricFilterValues;

    Swift

    var metricFilterValues: [String]? { get set }