AWSConnectRoutingProfile

Objective-C

@interface AWSConnectRoutingProfile

Swift

class AWSConnectRoutingProfile

Contains information about a routing profile.

  • Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time.

    Declaration

    Objective-C

    @property (nonatomic) AWSConnectAgentAvailabilityTimer agentAvailabilityTimer;

    Swift

    var agentAvailabilityTimer: AWSConnectAgentAvailabilityTimer { get set }

  • The identifier of the default outbound queue for this routing profile.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSString *_Nullable defaultOutboundQueueId;

    Swift

    var defaultOutboundQueueId: String? { get set }

  • The description of the routing profile.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSString *_Nullable detail;

    Swift

    var detail: String? { get set }

  • The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSString *_Nullable instanceId;

    Swift

    var instanceId: String? { get set }

  • The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSArray<AWSConnectMediaConcurrency *> *_Nullable mediaConcurrencies;

    Swift

    var mediaConcurrencies: [AWSConnectMediaConcurrency]? { get set }

  • The name of the routing profile.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSString *_Nullable name;

    Swift

    var name: String? { get set }

  • The number of associated queues in routing profile.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSNumber *_Nullable numberOfAssociatedQueues;

    Swift

    var numberOfAssociatedQueues: NSNumber? { get set }

  • The number of associated users in routing profile.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSNumber *_Nullable numberOfAssociatedUsers;

    Swift

    var numberOfAssociatedUsers: NSNumber? { get set }

  • The Amazon Resource Name (ARN) of the routing profile.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSString *_Nullable routingProfileArn;

    Swift

    var routingProfileArn: String? { get set }

  • The identifier of the routing profile.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSString *_Nullable routingProfileId;

    Swift

    var routingProfileId: String? { get set }

  • The tags used to organize, track, or control access for this resource. For example, { “tags”: {“key1”:“value1”, “key2”:“value2”} }.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSDictionary<NSString *, NSString *> *_Nullable tags;

    Swift

    var tags: [String : String]? { get set }