AWSConnectGetCurrentMetricDataRequest

Objective-C

@interface AWSConnectGetCurrentMetricDataRequest

Swift

class AWSConnectGetCurrentMetricDataRequest

  • The metrics to retrieve. Specify the name and unit for each metric. The following metrics are available. For a description of all the metrics, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide.

    AGENTS_AFTER_CONTACT_WORK

    Unit: COUNT

    Name in real-time metrics report: ACW

    AGENTS_AVAILABLE

    Unit: COUNT

    Name in real-time metrics report: Available

    AGENTS_ERROR

    Unit: COUNT

    Name in real-time metrics report: Error

    AGENTS_NON_PRODUCTIVE

    Unit: COUNT

    Name in real-time metrics report: NPT (Non-Productive Time)

    AGENTS_ON_CALL

    Unit: COUNT

    Name in real-time metrics report: On contact

    AGENTS_ON_CONTACT

    Unit: COUNT

    Name in real-time metrics report: On contact

    AGENTS_ONLINE

    Unit: COUNT

    Name in real-time metrics report: Online

    AGENTS_STAFFED

    Unit: COUNT

    Name in real-time metrics report: Staffed

    CONTACTS_IN_QUEUE

    Unit: COUNT

    Name in real-time metrics report: In queue

    CONTACTS_SCHEDULED

    Unit: COUNT

    Name in real-time metrics report: Scheduled

    OLDEST_CONTACT_AGE

    Unit: SECONDS

    When you use groupings, Unit says SECONDS and the Value is returned in SECONDS.

    When you do not use groupings, Unit says SECONDS but the Value is returned in MILLISECONDS. For example, if you get a response like this:

    { "Metric": { "Name": "OLDEST_CONTACT_AGE", "Unit": "SECONDS" }, "Value": 24113.0 }

    The actual OLDEST_CONTACT_AGE is 24 seconds.

    When the filter RoutingStepExpression is used, this metric is still calculated from enqueue time. For example, if a contact that has been queued under <Expression 1> for 10 seconds has expired and <Expression 2> becomes active, then OLDEST_CONTACT_AGE for this queue will be counted starting from 10, not 0.

    Name in real-time metrics report: Oldest

    SLOTS_ACTIVE

    Unit: COUNT

    Name in real-time metrics report: Active

    SLOTS_AVAILABLE

    Unit: COUNT

    Name in real-time metrics report: Availability

    Declaration

    Objective-C

    @property (nonatomic, strong) NSArray<AWSConnectCurrentMetric *> *_Nullable currentMetrics;

    Swift

    var currentMetrics: [AWSConnectCurrentMetric]? { get set }

  • The filters to apply to returned metrics. You can filter up to the following limits:

    • Queues: 100

    • Routing profiles: 100

    • Channels: 3 (VOICE, CHAT, and TASK channels are supported.)

    • RoutingStepExpressions: 50

    Metric data is retrieved only for the resources associated with the queues or routing profiles, and by any channels included in the filter. (You cannot filter by both queue AND routing profile.) You can include both resource IDs and resource ARNs in the same request.

    When using the RoutingStepExpression filter, you need to pass exactly one QueueId. The filter is also case sensitive so when using the RoutingStepExpression filter, grouping by ROUTING_STEP_EXPRESSION is required.

    Currently tagging is only supported on the resources that are passed in the filter.

    Declaration

    Objective-C

    @property (nonatomic, strong) AWSConnectFilters *_Nullable filters;

    Swift

    var filters: AWSConnectFilters? { get set }

  • The grouping applied to the metrics returned. For example, when grouped by QUEUE, the metrics returned apply to each queue rather than aggregated for all queues.

    • If you group by CHANNEL, you should include a Channels filter. VOICE, CHAT, and TASK channels are supported.

    • If you group by ROUTING_PROFILE, you must include either a queue or routing profile filter. In addition, a routing profile filter is required for metrics CONTACTS_SCHEDULED, CONTACTS_IN_QUEUE, and OLDEST_CONTACT_AGE.

    • If no Grouping is included in the request, a summary of metrics is returned.

    • When using the RoutingStepExpression filter, group by ROUTING_STEP_EXPRESSION is required.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSArray<NSString *> *_Nullable groupings;

    Swift

    var groupings: [String]? { get set }

  • The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSString *_Nullable instanceId;

    Swift

    var instanceId: String? { get set }

  • The maximum number of results to return per page.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSNumber *_Nullable maxResults;

    Swift

    var maxResults: NSNumber? { get set }

  • The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

    The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSString *_Nullable nextToken;

    Swift

    var nextToken: String? { get set }

  • The way to sort the resulting response based on metrics. You can enter one sort criteria. By default resources are sorted based on AGENTS_ONLINE, DESCENDING. The metric collection is sorted based on the input metrics.

    Note the following:

    • Sorting on SLOTS_ACTIVE and SLOTS_AVAILABLE is not supported.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSArray<AWSConnectCurrentMetricSortCriteria *> *_Nullable sortCriteria;

    Swift

    var sortCriteria: [AWSConnectCurrentMetricSortCriteria]? { get set }