AWSConnectGetCurrentMetricDataRequest

Objective-C

@interface AWSConnectGetCurrentMetricDataRequest

Swift

class AWSConnectGetCurrentMetricDataRequest

  • The metrics to retrieve. Specify the name and unit for each metric. The following metrics are available. For a description of all the metrics, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide.

    AGENTS_AFTER_CONTACT_WORK

    Unit: COUNT

    Name in real-time metrics report: ACW

    AGENTS_AVAILABLE

    Unit: COUNT

    Name in real-time metrics report: Available

    AGENTS_ERROR

    Unit: COUNT

    Name in real-time metrics report: Error

    AGENTS_NON_PRODUCTIVE

    Unit: COUNT

    Name in real-time metrics report: NPT (Non-Productive Time)

    AGENTS_ON_CALL

    Unit: COUNT

    Name in real-time metrics report: On contact

    AGENTS_ON_CONTACT

    Unit: COUNT

    Name in real-time metrics report: On contact

    AGENTS_ONLINE

    Unit: COUNT

    Name in real-time metrics report: Online

    AGENTS_STAFFED

    Unit: COUNT

    Name in real-time metrics report: Staffed

    CONTACTS_IN_QUEUE

    Unit: COUNT

    Name in real-time metrics report: In queue

    CONTACTS_SCHEDULED

    Unit: COUNT

    Name in real-time metrics report: Scheduled

    OLDEST_CONTACT_AGE

    Unit: SECONDS

    When you use groupings, Unit says SECONDS but the Value is returned in MILLISECONDS. For example, if you get a response like this:

    { "Metric": { "Name": "OLDEST_CONTACT_AGE", "Unit": "SECONDS" }, "Value": 24113.0 }

    The actual OLDEST_CONTACT_AGE is 24 seconds.

    Name in real-time metrics report: Oldest

    SLOTS_ACTIVE

    Unit: COUNT

    Name in real-time metrics report: Active

    SLOTS_AVAILABLE

    Unit: COUNT

    Name in real-time metrics report: Availability

    Declaration

    Objective-C

    @property (nonatomic, strong) NSArray<AWSConnectCurrentMetric *> *_Nullable currentMetrics;

    Swift

    var currentMetrics: [AWSConnectCurrentMetric]? { get set }

  • The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. The only supported channel is VOICE.

    Declaration

    Objective-C

    @property (nonatomic, strong) AWSConnectFilters *_Nullable filters;

    Swift

    var filters: AWSConnectFilters? { get set }

  • The grouping applied to the metrics returned. For example, when grouped by QUEUE, the metrics returned apply to each queue rather than aggregated for all queues. If you group by CHANNEL, you should include a Channels filter. The only supported channel is VOICE.

    If no Grouping is included in the request, a summary of metrics is returned.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSArray<NSString *> *_Nullable groupings;

    Swift

    var groupings: [String]? { get set }

  • The identifier of the Amazon Connect instance.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSString *_Nullable instanceId;

    Swift

    var instanceId: String? { get set }

  • The maximimum number of results to return per page.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSNumber *_Nullable maxResults;

    Swift

    var maxResults: NSNumber? { get set }

  • The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

    The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.

    Declaration

    Objective-C

    @property (nonatomic, strong) NSString *_Nullable nextToken;

    Swift

    var nextToken: String? { get set }